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Refund and Returns


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If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of Payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 Non- Returnable Products:

Smart Watches: Customers are not allowed to return opened Smart Watches.

 Need help?

Contact us for questions related to refunds and returns.
Email id: [email protected]
Contact Number: +971-4107179
Postal Address : Joma Store Trading LLC, Shop No.12, Moza Plaza 1, New Extension Gold Souq, Deira Dubai